Bill 92: Ontario Consumer Watchdog Act, 2025

This bill would affect virtually any business operating in Ontario that sells products or services to consumers, from sole-proprietor retail shops and online sellers to larger service providers and digital platforms. Day-to-day activities like pricing, advertising, handling customer complaints, data collection practices, and product/service quality could all come under scrutiny from the new watchdog organization. Businesses in sectors perceived as having consumer protection issues — such as telecommunications, home services, e-commerce, and financial services — would likely face the most direct oversight, including investigations, public complaint reporting, and potential penalties. Size may matter less than conduct, as the organization is designed to investigate complaints and enforce compliance across all businesses and entities interacting with Ontario consumers.