OntarioBill 41First Reading
Bill 41: 9-1-1 Everywhere in Ontario Act, 2025
Sponsor: Gélinas, FranceIntroduced June 3, 2025Last checked August 28, 2026
Read the official text on ola.orgOfficial version — Legislative Assembly of Ontario
What this bill does
This Ontario bill requires the provincial government to ensure 9-1-1 service infrastructure reaches all areas of Ontario, mandates compatible computer-aided dispatch systems across emergency services by December 2026, and imposes staffing, training, and operational requirements on 9-1-1 call centres while creating an Assistant Ombudsman to oversee 9-1-1 operations.
Plain-language summary by Legisail.
Business impact
EmploymentCompliance
This bill primarily affects organizations that operate 9-1-1 call centres in Ontario, including municipal emergency communication centres and any private entities contracted to provide dispatch services. These operators will need to invest in upgraded or compatible computer-aided dispatch systems, ensure adequate staffing so supervisors are not pulled into call-taking duties, and provide industry-recognized professional certification training for call takers and dispatchers, as well as mental health and PTSD supports. Smaller call centres in rural or northern municipalities may face proportionally greater costs to meet the new infrastructure, staffing, and training mandates. Indirectly, emergency service providers such as police, fire, and ambulance services across Ontario will need compatible radio and data systems, potentially requiring equipment upgrades.
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Where this bill is
First ReadingJune 3, 2025
Next: Second Reading debate
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