Bill 23: Protecting Seniors’ Rights in Care Homes Act, 2025

This bill directly affects operators of retirement homes and care homes in Ontario — businesses that provide housing along with bundled care services and meals to senior residents. Day-to-day, these operators will need to overhaul how they price and present care service and meal charges: fees must be separately itemized, consistent across all tenants, disclosed in standardized information packages, and capped at annual increases tied to the provincial rent increase guideline (with a hard ceiling of 3% per year over three years even under exceptions). Operators who currently use bundled service packages will be required to let residents pick and pay for individual services rather than forcing package deals. Smaller owner-operated homes and larger corporate retirement residence chains are equally affected, though larger operators with complex tiered pricing and marketing discount structures will face greater administrative burden in restructuring their fee schedules, maintaining updated information packages, and proving justification for any above-guideline increases.